Extended Abstract – MINING NOVEL DATA SOURCES session at “1st Global TechMining Conference” 2011
Author(s): Benjamin Y. Clark, Sung-Gheel Jang, Jeffrey Brudney (University of Cleveland)
New technologies are allowing governments to harness a complex flow of data to address a vast array of problems by using the public’s collective wisdom. Through such “crowdsourcing,” governments are able to collect citizen-generated data in “311” systems—i.e., quasi-“411” systems that allow citizens to provide non-emergency information and requests directly to governments via advanced telephone systems. The primary goal of this research is to investigate the distributional impacts of governments relying upon 311 systems to allocate resources. Our analysis is based on one year of service requests in the City of Boston—from February 2010 to February 2011. Continue reading Socio-Economic Status and Citizen Participation in Crowdsourced Government